Ford India lost a case to a customer Mr. N Ranganathan who filed a case against the company on the grounds of harassment by the company caused due to frequent breakdown of the car and has been ordered to pay the customer a sum of Rs. 75,000.
According to Justice Mr. Barkat Ali Zaidi President of the Delhi Consumer Commission, the vehicle in question had several defects majority of them manufacturing nature and hence the dealer or the manufacturers should be held liable for any inconvenience caused to the customer. He added that it is the duty of the manufacturer or the dealer to provide the customers with a defect free product.
Mr. Ranganathan’s car has been reported to have various mechanical and manufacturing defects since the time of purchase such as jamming of the central locking system, break down of vehicle, spurious quality of glass and problems with the suspension. Owing to these problems, Mr. Ranganathan filed a claim of Rs. 4,30,000 from Ford India in addition to either the replacement of the car or the refund of the amount of the car price.
