Korean car maker, Hyundai, has just inaugurated its Global Quality and Training Centre in India, located in Faridabad (Haryana). The facility is called the India Quality Centre (INQC) and is one of the 5 Hyundai Quality Centres Worldwide. The INQC has been established to improve product quality by studying the needs of the customers. The centre primarily focuses on ‘Top Level Safety Quality’ through proactive communicating and understanding the customer feedbacks to eliminate potential risks. It will also significantly monitor aspects including vehicle durability, unexpected safety issues, system and vehicles bench marking. The new INQC brings in equipment at par with world-class diagnostic R&D tools for examination of Vehicle Communication and Complete Engine Diagnosis.
The centre also studies new cars from their pilot stage till its launch in the market. The pilot stage cars, at each development stage are checked for both, Static & Dynamic tests to ensure high quality products. The new facility also has the World-class Training Center along with its own Body & Paint Training Centre. The new Service Training Centre will ensure overall skill development of the entire service profile of dealership manpower to provide unmatched customer service experience. Currently, Hyundai has six training centers across India and plans to train more than 15,000 employees in 2017 and additionally plans to inaugurate two new training centers at Guwahati and Ahmedabad by end of the year.
